Refund Policy
At VMA LLC, we are committed to providing high-precision footwear. If your order does not meet your tactical requirements, we offer a specialized return protocol to ensure your satisfaction.
A. Return Eligibility & Criteria
To qualify for a return under our technical standards, please ensure:
- The item is not as described, damaged, or defective upon receipt.
- The footwear is unused, unworn, and in its original tactical packaging.
- All original tags, accessories, and proof of purchase are included.
- Note: Items used, washed, or damaged by the customer are ineligible for return.
B. Return Authorization Protocol
To initiate a return, contact our support terminal at Info@vma.us.com with your order number and photo evidence of the issue. Unauthorized returns will not be accepted into our fulfillment system.
C. Logistics & Return Center
VMA LLC Headquarters: 7707 SOUTHWEST 100TH STREET MIAMI, FL 33156
Please contact our U.S. support team before dispatching any items. We provide prepaid labels and specific instructions to ensure compliance with U.S. e-commerce standards and FTC retail regulations.
D. Return Shipping Costs
- Defective/Incorrect Items: Return shipping is free of charge.
- Voluntary Returns: We strive to maintain fair standards for our U.S. customers; please contact support for specific label instructions regarding size or color adjustments.
E. Inspection & Refunds
Upon arrival at our facility, the returned iteration undergoes a technical inspection completed within 48 hours. Once approved, your refund will be processed to the original payment method within 7–10 business days.
F. Exchange Protocol
If a size is not suitable, return the original chassis for inspection. To ensure the immediate availability of your preferred iteration, place a new order for the updated size/color immediately through our website.
G. Damaged or Discrepant Items
If you receive a defective or incorrect item, you must contact us within 48 hours of delivery at Info@vma.us.com. Include clear visual documentation for rapid replacement or refund processing.