Privacy Policy
VMA LLC operates this online store and website, including all related information, content, and footwear services (the “Services”), to provide you with a curated tactical shopping experience. This website is powered by WooCommerce. This Privacy Policy explains how we collect, use, and disclose your personal information. By using our Services, you acknowledge that you have read and understood this Policy.
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means data that identifies or can reasonably be linked to you. We may collect the following categories:
- Contact details: name, shipping address, phone number, and email address.
- Payment and billing information: credit or debit card data and billing details (processed securely via encrypted gateways).
- Account information: username, password, and iteration preferences.
- Transaction data: products viewed, items added to cart, and purchase history.
- Device and usage information: IP address, browser type, and interaction data via WooCommerce telemetry.
2. HOW WE COLLECT INFORMATION
We collect personal information directly from you when you execute a purchase, create a VMA account, or contact our support terminal. We also collect data automatically through cookies and tracking technologies integrated into the WooCommerce environment.
3. HOW WE USE PERSONAL INFORMATION
We use your information to provide and improve our Services, including processing transactions and fulfilling orders according to our 0–1 Business Day handling protocol. We also use data to personalize your experience, enhance site security, prevent unauthorized activities, and comply with legal obligations.
4. SHIPPING & LOGISTICS PROTOCOL
Handling_Period 0–1 Business Days (Mon–Fri)
Transit_Latency 1–2 Business Days (Typical Delivery)
Support_Window Fri–Sun (GMT) Active support monitoring for all footwear inquiries.
5. REFUNDS, RETURNS & EXCHANGES
Personal information related to returns is processed in accordance with our strict quality control standards:
- Criteria: Returns are accepted only for items not as described, damaged, or defective.
- Inspection: Iterations undergo a technical inspection within 48 hours.
- Credits: Refunds are processed within 7–10 business days post-inspection.
- Exchanges: If a size is unsuitable, return the original chassis and place a new order immediately.
6. SECURITY AND DATA RETENTION
We use reasonable administrative, technical, and physical safeguards to protect your personal information within our WooCommerce database. We retain personal information only as long as necessary to provide our Services and comply with Florida state regulations.
7. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have the right to access, delete, or correct your personal information. You may exercise these rights by contacting us at Info@vma.us.com. We will not discriminate against you for exercising your privacy rights.